This page contains the transcript of a web chat we had with a member of the ICO team.
The team members have been really helpful and very gracious in allowing us to publish these transcripts. We are duty bound to point out that the information included will be the view of the agent and could of course be subject to the misunderstandings that can arise from a purely written conversation. The actual General Data Protection Regulation should always be regarded as the ultimate source of truth.
Initial question: "Does GDPR also include email?"
You are now chatting with ico_shemiaht
ico_shemiaht : Good afternoon
Tom: I'm wondering if a client asks us for the information we hold on them, would that extend to the emails, both to/from the client, and also emails about those clients?
Tom: Likewise, would the right to be forgotten require us to delete those emails should the client request it?
ico_shemiaht : Yes, an individual can request a copy of any information that they hold about you, under both the DPA and the GDPR this includes emails.
Tom: And deletion too?
ico_shemiaht : If an individual makes a request under article 17 this would include personal data held in emails.
Tom: Crikey! Thanks, that's very helpful. Is it OK for me to include a transcript of this conversation in communications with our clients?
ico_shemiaht : I think it would be best if you just directed them to the legislation. It is clearly stated in Article 15 that an individual can access a copy of the personal information a data controller processes about them.
ico_shemiaht : We can email you a copy of this chat. Once the chat is over, you will be asked to enter your email address if you want a copy of it. Click into the email box and enter your email address. You will receive a transcript soon after from the email address ICO OperationsServiceDelivery@ico.org.uk.
Tom: Our clients, and indeed every small business I'm talking to, are really struggling with the legislation. They simply aren't going to read the 33 pages at the start, let alone the whole thing. I'm trying to produce a primer that makes things clearer so they understand this really does apply to them. That's why plain english info from you guys is so helpful
ico_shemiaht : Thats fine. If, you follow the steps above you can obtain a copy of the transcript.
Tom: Thanks very much for the help, it's really good that this help is available
ico_shemiaht : I am glad you have found the advice of assistance.
ico_shemiaht : Thank you for using our live chat service. Have a good day. 7